Returns Policy
At ShopTrend, we want you to be completely satisfied with your purchase. Please review the following information regarding our returns policy:
Custom and Personalized Orders
- Custom and personalized orders are crafted specifically for you and cannot be returned for credit or exchange. We take pride in creating unique items tailored to your individual preferences and needs.
Damaged Items
- We take great care in packaging and shipping your orders to ensure they arrive in pristine condition. However, if you receive a damaged item, please report it to us within 24 hours of delivery.
- To expedite the resolution process, please provide us with clear images of the damaged item and its packaging. This will help us assess the damage and determine the appropriate course of action.
Returns Procedure for Damaged Goods
- If you need to return a damaged item, please ensure that it is sealed in its original packaging to prevent further damage during transit.
- Contact our customer service team to initiate the returns process and receive further instructions on returning the item.
Refunds or Replacements
- Depending on the nature of the damage and the availability of the item, we will offer either a refund or a replacement for the damaged item. Our goal is to resolve the issue promptly and to your satisfaction.
Contact Us
- If you have any questions or concerns regarding returns, damaged items, or any other aspect of your shopping experience, please don't hesitate to contact our customer service team. We're here to assist you and ensure that you're happy with your purchase.
